Contact Us
Questions about your order, shipping, or which product may be right for you?
Our support team is here to help. Online support only.
We typically respond within 1–2 business days.
Send Us a Message
Complete the form below and our team will get back to you as soon as possible.
Customer support
Email: office@nextgenbiotic.com
Support Hours: Monday–Friday 9:00 AM–5:00 PM EST
Response Time: We usually reply within 1–2 business days.
Online-Only Store: We currently operate online only and do not offer phone support or in-person shopping.
Frequently Asked Questions
- Q1: Do you offer phone support? – Not at this time. We currently provide customer support by email and contact form only.
- Q2: How quickly will I receive a reply? – We usually respond within 1–2 business days, Monday through Friday.
- Q3: Can you help me choose a product? – We can provide general product information, but we cannot provide medical advice or diagnose health conditions. Please consult a healthcare provider or a specialist for detailed guidance
- Q4: Where do you ship? – We currently ship within the United States. Please see our Shipping Policy for details.
- Q5: Can I return a product? – Please review our Return Policy for eligibility, timing, and instructions.
Important Health Notice
Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Information provided by our team is for general educational and product-support purposes only and should not replace advice from your physician or qualified healthcare provider.