RETURN & REFUND POLICY
Last updated July 13, 2026
Due to the nature of dietary supplements and probiotics, we do not accept returns of products once they have been shipped. This policy helps ensure the quality, safety, and integrity of the products we provide to our customers.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at office@nextgenbiotic.com. Please include your order number, a description of the issue, and photographs of the product and packaging, where applicable.
If your claim is approved, we will provide an appropriate resolution, which may include a replacement or a refund. Approved refunds are typically processed within 5–10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
Refunds are not available for products that have been opened, used, or damaged due to misuse, for orders placed in error, or for claims submitted more than 7 days after delivery.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
