Thank you for shopping with NextGen Biotics LLC. We are committed to processing and delivering your order as quickly and efficiently as possible.
Shipping Locations
We currently ship within the United States only.
At this time, we do not offer international shipping.
Free Standard Shipping
We offer FREE Standard Shipping on all orders of $75.00 USD or more shipped within the United States.
For orders under $75.00 USD, shipping charges are calculated at checkout based on the shipping destination and selected shipping method.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
Once your order has shipped, standard delivery typically takes 3–7 business days.
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, and peak shipping periods.
Shipping Carriers
Orders may be shipped using one or more of the following carriers:
- USPS
- UPS
- FedEx
The carrier is selected based on destination, package size, and service availability.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to become available.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at office@nextgenbiotic.com. If your order has already shipped, we may not be able to change the delivery address.
Additional shipping charges may apply if a package must be re-shipped.
Lost, Delayed, or Damaged Shipments
If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.
Email: office@nextgenbiotic.com
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Delivery Issues
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.
If you believe your package was delivered incorrectly, please contact both the shipping carrier and our customer support team.
Shipping Restrictions
We currently ship only to valid residential and commercial addresses within the United States.
International shipping is not available at this time.
Contact Us
NextGen Biotics LLC
Email: office@nextgenbiotic.com